Terms of Service

Last updated: 29 September 2026

Welcome to Flinttsdrown.

These Terms of Service (“Terms”) govern your access to and use of Flinttsdrown.store (the “Website”) and the purchase of products from Flinttsdrown.

Please read these Terms carefully before using the Website or placing an order.

By using our Website or placing an order, you agree to be bound by these Terms together with any policies expressly referred to in them.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. About Us

The Website is operated under the trading name:

Flinttsdrown

Website: Flinttsdrown.store
Email: help@Flinttsdrown.store

If Flinttsdrown is operated by a registered company, the following information should also be provided:

Please ensure this information is completed before publishing these Terms.

2. Contacting Us

If you have any questions about these Terms, an order or our products, please contact us at:

Email: help@Flinttsdrown.store

We will make reasonable efforts to respond to customer enquiries within a reasonable period.

3. Application of These Terms

These Terms apply to customers purchasing products through Flinttsdrown.store.

Separate policies available on our Website may also form part of your contract with us where applicable, including our:

• Return & Refund Policy;

• Shipping Policy;

• Privacy Policy; and

• Cookie Policy.

If there is any inconsistency between these Terms and a mandatory right provided by UK consumer law, the mandatory legal right will prevail.

4. Eligibility to Purchase

By placing an order through our Website, you confirm that:

• You are legally capable of entering into a binding contract;

• You are providing accurate and complete information;

• You are authorised to use the payment method provided; and

• You are purchasing products for lawful purposes.

If you are under 18, you should only place an order with the involvement and permission of a parent or legal guardian where required.

5. Product Information

We take reasonable care to ensure that product descriptions, images, specifications, sizes and other information displayed on our Website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography.

Product packaging may also differ slightly from images shown on the Website.

Any differences of this nature do not affect your statutory rights where goods are faulty, misdescribed or otherwise fail to conform to the contract.

6. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve that item.

Where an item becomes unavailable after you place an order, we will contact you and, where we cannot supply the product, refund any payment made for the unavailable item.

We will not substitute a materially different product without your agreement.

7. Prices

All prices displayed on Flinttsdrown.store are shown in Pounds Sterling (£ GBP) unless clearly stated otherwise.

Prices will include applicable taxes where required by law.

Any delivery charges or other mandatory charges that apply to your order will be disclosed before you place the order.

We may change product prices from time to time, but changes will not normally affect orders for which a contract has already been formed.

8. Pricing Errors

We make reasonable efforts to ensure that prices are displayed correctly.

If we discover an obvious pricing error before a contract has been formed, we may contact you and give you the opportunity to purchase the product at the correct price or cancel your order.

If the error is discovered after a legally binding contract has been formed, your rights and our obligations will depend on the circumstances and applicable law.

Nothing in this section permits us to disregard a binding contract where the law does not allow us to do so.

9. Promotions and Discounts

Promotions, promotional codes, discounts and special offers may be subject to additional conditions displayed at the time of the promotion.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;

• Only one promotional code may be used per order where specified;

• Promotions may apply only to selected products;

• Promotions may have stated start and end dates; and

• Promotions are subject to availability.

We will present promotions honestly and transparently in accordance with applicable consumer protection law.

Sale and discounted products retain the statutory consumer rights that apply to them.

10. Placing an Order

Our online checkout will provide you with the opportunity to review your order and correct errors before submitting it.

Before completing your purchase, you will be shown or provided with relevant information including:

• The products being ordered;

• The total price;

• Applicable taxes;

• Delivery costs;

• Available delivery options;

• Accepted payment methods; and

• Any other material information required by law.

When submitting an order that requires payment, you acknowledge that the order involves an obligation to pay.

11. Order Confirmation

After you submit an order, we will normally send an electronic acknowledgement or confirmation to the email address provided during checkout.

Please review your order confirmation carefully and contact us promptly if you believe any details are incorrect.

You should retain your order confirmation and these Terms for your records.

12. Formation of the Contract

The precise point at which a contract is formed may depend on the checkout and payment process used.

Unless we expressly state otherwise during checkout, our receipt of your order constitutes an offer from you to purchase the products.

A binding contract will normally be formed when we expressly accept your order, for example by sending you an order acceptance or dispatch confirmation.

An automated acknowledgement that we have received your order does not necessarily constitute acceptance where this is made clear during the ordering process.

Nothing in this section limits any rights that arise under applicable law.

13. Refusal or Cancellation of Orders

Before a contract is formed, we may decline an order for legitimate reasons, including where:

• A product is unavailable;

• Payment cannot be authorised;

• We reasonably suspect fraud or unauthorised payment;

• Delivery to the requested location is unavailable;

• There is an obvious error in the product listing or price; or

• We are legally prohibited from supplying the order.

Where we cancel an order after payment has been taken and no amount is lawfully due to us, we will refund the relevant payment.

Once a binding contract has been formed, we will only cancel or alter it where permitted by the contract and applicable law.

14. Payment

Available payment methods will be displayed during checkout.

By providing payment information, you confirm that you are authorised to use the chosen payment method.

Payment may be processed by third-party payment providers.

We do not guarantee that every payment method will always be available.

We will not impose optional additional charges without obtaining the consent required by law.

15. Payment Security

We and our payment service providers may use security and fraud-prevention measures to protect transactions.

An order may be delayed while reasonable security checks are completed.

We will handle personal information in accordance with our Privacy Policy and applicable data protection law.

16. Delivery

Available delivery methods, applicable charges and estimated delivery information will be displayed on the Website or during checkout.

Unless another delivery period has been agreed with you, goods must be delivered within the period required by applicable UK consumer law.

If we cannot deliver within the agreed period, your legal rights will apply.

For additional information, please refer to our Shipping Policy.

17. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please review the address carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at:

help@Flinttsdrown.store

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

This does not affect any rights you may have where a delivery failure is our responsibility.

18. Delivery Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control.

Where a delay occurs, we will handle the order in accordance with applicable law.

Nothing in these Terms removes any right you may have to cancel the contract or obtain a refund where the delivery requirements of consumer law have not been met.

19. Risk in the Goods

Where you are a consumer, risk in the goods will pass to you in accordance with applicable UK law.

Generally, where we arrange delivery, the goods remain at our risk until they come into the physical possession of you or a person identified by you to take possession of them.

Different rules may apply where you independently commission a carrier that was not offered by us.

20. Ownership of Goods

Ownership of products will pass in accordance with the terms of the relevant sale and applicable law.

Where permitted, ownership may not pass until we have received full payment for the goods.

This provision does not alter the statutory rules concerning risk in goods delivered to consumers.

21. Your Right to Cancel

Consumers purchasing goods online generally have a statutory right to cancel qualifying distance contracts.

Where the statutory cancellation right applies, you will normally have 14 days after receiving the goods to inform us that you wish to cancel.

You do not normally need to provide a reason.

After notifying us of your cancellation, you will generally have a further 14 days to return the goods.

Certain statutory exceptions may apply.

Full details are provided in our Return & Refund Policy.

22. Voluntary Returns

In addition to statutory cancellation rights, Flinttsdrown may provide a voluntary returns period as described in our Return & Refund Policy.

Any voluntary return policy operates in addition to, and does not replace or reduce, your statutory consumer rights.

23. Refunds

Where you are entitled to a refund, it will be processed in accordance with applicable law and our Return & Refund Policy.

For a qualifying statutory cancellation, the refund will normally include the amount paid for the goods and, where legally required, the cost of our least expensive standard delivery option.

Additional costs resulting from choosing a more expensive delivery method may not be refundable.

24. Faulty, Damaged or Misdescribed Goods

Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal standards.

This includes requirements that goods be:

• Of satisfactory quality;

• Fit for purpose; and

• As described.

If an item is faulty, damaged, misdescribed or otherwise does not conform to the contract, you may have statutory rights to remedies including, depending on the circumstances:

• Rejection and refund;

• Repair;

• Replacement;

• Price reduction; or

• A final right to reject.

Please contact:

help@Flinttsdrown.store

Nothing in these Terms limits these statutory rights.

25. Incorrect Products

If you receive a product that is different from the product ordered, please contact us as soon as reasonably possible.

Where we are responsible for the error, we will provide an appropriate remedy and bear reasonable return costs where required by law.

26. Product Care

Customers should follow any care instructions supplied with clothing, footwear, accessories or other products.

Damage caused by misuse, abnormal use, neglect or failure to follow reasonable care instructions may not constitute a product defect.

This does not affect your rights in relation to goods that were already faulty or otherwise non-conforming when supplied.

27. Website Availability

We aim to keep Flinttsdrown.store available and functioning properly.

However, we do not guarantee that the Website will always be available without interruption.

We may temporarily suspend access for maintenance, security, technical updates or circumstances outside our reasonable control.

This does not affect obligations already arising from contracts with customers.

28. Changes to the Website

We may update or modify the Website, product ranges, layouts, features and content from time to time.

Changes made to Website content will not retrospectively remove contractual or statutory rights relating to orders already placed.

29. Website Accuracy

We take reasonable care to maintain accurate information.

However, occasional typographical, technical or administrative errors may occur.

Where an error affects an existing consumer contract, it will be dealt with in accordance with applicable law rather than by automatically overriding the customer's rights.

30. Acceptable Use

You must not misuse the Website.

You must not knowingly:

• Introduce viruses, malware or other harmful material;

• Attempt unauthorised access to the Website, servers or databases;

• Interfere with the normal operation or security of the Website;

• Use automated systems to disrupt the Website;

• Commit or attempt fraud;

• Use the Website for unlawful activities; or

• Infringe the rights of Flinttsdrown or any third party.

We may take proportionate action to protect the Website, our customers and our legal rights.

31. Intellectual Property

Unless otherwise stated, the content of Flinttsdrown.store, including:

• Brand names;

• Logos;

• Product photography;

• Graphics;

• Website designs;

• Written content; and

• Other original materials

is owned by, licensed to or lawfully used by Flinttsdrown.

You may use the Website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or create unauthorised derivative works from protected Website content without the permission of the relevant rights holder, except where permitted by law.

32. Flinttsdrown Trade Marks and Branding

The Flinttsdrown name, logos, brand marks and associated visual identity may be protected by applicable intellectual property laws.

No licence to use these marks for commercial purposes is granted merely by your use of the Website.

33. User Content

If the Website allows you to submit reviews, comments, photographs or other content, you must ensure that the material:

• Is truthful where it contains factual claims;

• Does not infringe another person's intellectual property rights;

• Is not unlawful;

• Is not fraudulent;

• Is not threatening or abusive; and

• Does not contain malicious software.

Where reasonably necessary, we may moderate or remove content in accordance with applicable law.

We will not manipulate customer reviews or present fake reviews as genuine consumer feedback.

34. Customer Reviews

Where product reviews are displayed, we will take reasonable steps required by applicable consumer protection law concerning the publication and presentation of reviews.

We will not knowingly commission, publish or promote fake consumer reviews in a manner prohibited by law.

Any incentives offered in relation to reviews must be disclosed where required.

35. Third-Party Services

Our Website may rely on third-party providers for services such as:

• Payments;

• Delivery;

• Website hosting;

• Analytics; and

• Technical infrastructure.

The involvement of a third-party provider does not remove any responsibility that Flinttsdrown cannot lawfully exclude in relation to your consumer contract.

36. Third-Party Links

The Website may contain links to websites operated by third parties.

These links may be provided for convenience or information.

Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their independent content, privacy practices or services.

Your use of third-party websites will be subject to their own terms and policies.

37. Personal Information

We process personal data in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for information about:

• What information we collect;

• Why we collect it;

• How it is used;

• How long it may be retained;

• Who it may be shared with; and

• Your data protection rights.

38. Cookies

Our Website may use cookies and similar technologies.

Where consent is legally required for a particular type of cookie or technology, we will seek that consent in accordance with applicable rules.

Further details should be provided in our Cookie Policy.

39. Our Responsibility to Consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, we do not exclude or limit liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded;

• Fraud or fraudulent misrepresentation;

• Breach of statutory consumer rights; or

• Any other liability that cannot lawfully be excluded or restricted.

40. Foreseeable Loss

If we fail to comply with these Terms, we may be responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both parties knew that it might happen.

Nothing in this section limits rights or remedies that cannot legally be limited.

41. Business Losses

Products sold through our consumer Website are primarily intended for private and personal use unless otherwise stated.

Where you purchase as a consumer, we are generally not responsible for purely commercial losses arising from the use of products for business purposes to the extent permitted by law.

This provision does not limit liability that cannot lawfully be excluded.

42. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Such events may include serious transport disruption, natural disasters, widespread telecommunications failure, government action or other circumstances that could not reasonably be prevented.

Where such an event affects an order, we will take reasonable steps to minimise the impact.

Your statutory rights, including any rights relating to delayed delivery or cancellation, remain unaffected.

43. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in law;

• Changes to our Website;

• Changes to our products or services;

• Changes to our business operations; or

• Security or technical requirements.

The Terms applicable to an order will normally be those made available to you when the relevant contract was entered into.

We will not retrospectively change a concluded consumer contract in a way that unlawfully reduces your rights.

44. Severability

If a court or competent authority determines that a provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision will be treated in accordance with applicable law.

45. No Waiver

If we do not immediately enforce a contractual right, this does not necessarily mean that we have waived that right.

Any delay in enforcement will not remove your statutory rights or our lawful rights.

46. Transfer of Rights

We may transfer our rights or obligations under a contract where permitted by law and where doing so does not unlawfully reduce your rights.

If a transfer materially affects your consumer rights, we will provide any notice or protections required by law.

You may transfer your rights where permitted by law.

47. Third-Party Rights

Unless expressly stated otherwise, these Terms are intended to govern the relationship between you and Flinttsdrown.

A person who is not a party to the contract will generally have no right to enforce these Terms, except where applicable law provides otherwise.

48. Complaints

If you have a complaint concerning an order, product or our service, please contact:

Email: help@Flinttsdrown.store

Please include your name, order number where applicable, and sufficient information for us to understand the issue.

We will aim to investigate complaints fairly and within a reasonable period.

Nothing in our complaints procedure prevents you from exercising any statutory remedy available to you.

49. Governing Law

These Terms and contracts between Flinttsdrown and consumers are governed by applicable UK law.

Where the business is established in England and Wales, the laws of England and Wales will generally govern the contract, subject to mandatory consumer protections that apply to you.

If you live in Scotland, Northern Ireland or another jurisdiction, nothing in these Terms deprives you of mandatory consumer rights or any right to bring proceedings in a court available to you under applicable law.

50. Consumer Rights

These Terms are intended to operate consistently with applicable UK consumer protection legislation, including where relevant:

• The Consumer Rights Act 2015;

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

• The Electronic Commerce (EC Directive) Regulations 2002, as amended;

• The Digital Markets, Competition and Consumers Act 2024; and

• Other applicable UK consumer, contract, data protection and e-commerce legislation.

Nothing in these Terms is intended to exclude, restrict or override any statutory right that cannot legally be excluded or restricted.

51. Entire Agreement and Pre-Contract Information

These Terms, together with your order details and the policies incorporated into the contract, set out the contractual terms applying to your purchase.

Information that UK consumer law treats as forming part of the contract will continue to have the legal effect required by law.

Nothing in this section permits Flinttsdrown to disregard representations, product information or other statements that are legally binding.

52. Language

These Terms and contracts concluded through Flinttsdrown.store are offered in English unless otherwise expressly stated.

Please contact us if you require assistance understanding information about your order.

53. Electronic Communications

When you place an order or contact us electronically, communications relating to the transaction may also be provided electronically where permitted.

Contract information and confirmation will be provided in a format capable of being retained where required by law.

You should retain copies of order confirmations and applicable terms for your records.

54. Final Consumer Protection Statement

Nothing contained on Flinttsdrown.store, in these Terms or in any other Flinttsdrown policy is intended to reduce the protections provided to consumers by law.

Where any provision conflicts with a mandatory provision of UK consumer law, the mandatory law will prevail.

55. Contact Information

For questions regarding these Terms of Service, please contact:

Flinttsdrown
Website: Flinttsdrown.store
Email: help@Flinttsdrown.store