Shipping policy

Shipping Policy

Last updated: 29 September 2026

At Flinttsdrown, we aim to provide a reliable and straightforward delivery experience for all of our customers.

This Shipping Policy explains our available delivery options, estimated delivery times and other important information relating to the delivery of orders placed through Flinttsdrown.store.

1. Delivery Options

We currently offer the following delivery options:

Free Standard Delivery

Estimated delivery time: 5–12 working days
Cost: Free

Our Free Standard Delivery option is available at no additional charge.

Express Delivery

Estimated delivery time: 5–8 working days
Cost: Paid

The applicable Express Delivery charge will be clearly displayed at checkout before you complete your order.

2. Working Days

For the purposes of this Shipping Policy, working days generally mean Monday to Friday, excluding UK public and bank holidays.

Delivery estimates may therefore be affected by weekends and public holidays.

3. Delivery Estimates

The delivery periods shown above are estimated delivery times and may occasionally be affected by circumstances outside our reasonable control.

We will make reasonable efforts to ensure that orders are delivered within the estimated delivery period.

Where applicable, your statutory rights regarding delayed delivery remain unaffected.

4. Order Processing

Orders may require processing and preparation before dispatch.

Once your order has been prepared and dispatched, you may receive a dispatch confirmation by email.

Any specific processing information applicable to your order will be displayed on our Website or communicated to you where appropriate.

5. Delivery Area

Flinttsdrown primarily serves customers in the United Kingdom.

Availability of delivery services may depend on the destination entered during checkout.

If we are unable to deliver to your address, we will inform you as soon as reasonably possible.

6. Shipping Charges

Free Standard Delivery is provided free of charge.

Express Delivery is a paid delivery service. The exact delivery charge will be shown during checkout before payment is completed.

We will not charge delivery costs that have not been disclosed to you before you place your order.

7. Order Tracking

Where tracking is available for your order, tracking information may be sent to the email address provided at checkout.

Tracking information may take some time to become active after dispatch.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please check your:

Full name;
House number or building name;
Street address;
Town or city;
County, where applicable; and
Postcode

before completing your purchase.

If you notice an error in your delivery details after placing your order, please contact us as soon as possible:

help@Flinttsdrown.store

We will make reasonable efforts to assist, but we cannot guarantee that delivery details can be changed once an order has entered the dispatch process.

9. Incorrect or Incomplete Addresses

If an order cannot be delivered because the address supplied by the customer is incorrect or incomplete, the parcel may be returned to us.

Where appropriate, we may contact you to arrange redelivery.

Additional delivery charges may apply where a second delivery is required because incorrect delivery information was supplied by the customer, where permitted by law.

10. Failed Delivery Attempts

If nobody is available to receive the parcel, the carrier may:

Attempt delivery again;
Leave the parcel in an authorised safe location;
Deliver it to a collection point; or
Provide instructions for arranging redelivery or collection.

The exact procedure will depend on the delivery provider.

11. Delivery Delays

Although we aim to deliver orders within the stated estimates, delays may occasionally occur due to circumstances such as:

Severe weather;
Transport disruption;
Carrier delays;
High seasonal demand;
Public holidays;
Customs or border-related disruption where relevant; or
Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at:

help@Flinttsdrown.store

Nothing in this policy limits your statutory rights regarding delayed delivery.

12. Lost Parcels

If you believe your order has been lost in transit, please contact us at:

help@Flinttsdrown.store

Please provide your order number and delivery details so that we can investigate the matter with the delivery provider.

Where the goods have not been delivered and Flinttsdrown remains legally responsible for the delivery, we will provide an appropriate remedy in accordance with applicable UK consumer law.

13. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

Your order number;
A description of the damage;
Photographs of the item; and
Photographs of the packaging.

Photographs may help us investigate the issue more efficiently but do not affect your statutory consumer rights.

14. Incorrect Items

If you receive an incorrect item, please contact:

help@Flinttsdrown.store

We will arrange an appropriate solution and, where required, cover reasonable return or replacement delivery costs.

15. Multiple-Item Orders

Where an order contains several items, products may occasionally arrive separately.

If your order is dispatched in more than one parcel, you may receive separate tracking information.

You will not be charged additional delivery fees solely because we choose to divide an order into multiple shipments.

16. Risk During Delivery

Where Flinttsdrown arranges delivery to a consumer, responsibility for the goods generally remains with us until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable UK consumer law.

17. Delivery Instructions

Where the carrier allows delivery instructions, customers may be able to nominate a safe place, neighbour or alternative delivery arrangement.

Please ensure that any instructions provided are accurate and appropriate.

Any effect that customer-selected delivery arrangements may have on responsibility for the parcel will be determined in accordance with applicable law and the circumstances of the delivery.

18. Returns

Delivery and returns are separate processes.

For information regarding cancellations, returns and refunds, please refer to our Return & Refund Policy available on Flinttsdrown.store.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business operations or applicable legal requirements.

The delivery information applicable to an order will normally be the information presented to you when you place that order.